Returns
I am curious whether other sellers have their items returned. It seems almost every week or two I have a book return. None have ever been charged to me except one which was an error I made canceling...
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My hypothesis is that a lot of it has to do with the liberal return policy. I do not think it should bum you out. Like you, I have had one return that actually was debited because of my error (I...
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Thanks. It's about 2-3% as well. It is just so odd because I have sold thousands and thousands of books on Amazon and all other sites with only one return ever and great feedback/fulfillment rates. It...
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I have had the same problem. Many more returns through Alibris than other sales agents. It must be "read and return" customers that are taking advantage of the liberal return policy. I have never been...
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I think it is the read and return also. The first year I was on here I sold mostly collectible and OOP romance books and had 17 returns for the year. Now I don't sell as many of those and my returns...
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My gripe with Alibris is I have had two books where the people obviously gave an old address as the book was forwarded. They did not get the book, I did not get it back and Alibris charged me. Since...
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I'm confused. I got an email from Alibris saying that a customer was returning a $145 book that I sold them 53 days ago. The reason stated was "doesn't need it anymore." Well, I guess not. After two...
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I have had this happen on returns also and YES they will debit your account! It takes about 30 days and they will send you an email asking if you have received the book back again. I think they do...
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What happens if I get the book back and it's not in the same condition it was in when I sold it?
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Oh dear, well like I said I think they do have a link when they notify you of the debit so that you can appeal it, but whether they will or not is another thing. I have emailed them on a debited book...
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